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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at matissemeuterlos.pro@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at matissemeuterlos.pro@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at matissemeuterlos.pro@gmail.com.
We want Kidream to really work for your child. That's why you have 30 nights from the day your order arrives to try the pillow at home, in real conditions. If it isn't right for you, we'll refund you in full. We suggest giving it at least 10 nights, as kids often need a few nights to get used to a new pillow.
Email us at contact@kidream.com with your order number and, if you like, the reason for your request (it helps us improve, but you don't have to give one). We reply within 2 business days with instructions.
Depending on the case, we may refund you without asking you to send the product back. If a return is needed, we'll email you the return address, and the pillow must come back complete and in a condition that lets us check it.
Picked the wrong height? Email us and we'll arrange an exchange for the right size, free of charge.
Refunds go back to the payment method you used for your order, no later than 14 days after we approve your request (or after we receive the returned product, where a return is needed). Your bank may take a few extra days to show the refund.
Our guarantee is in addition to your legal rights and does not replace them.
United Kingdom: under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 days from receiving your order to cancel it, without giving a reason. To cancel, email us at contact@kidream.com. Under the Consumer Rights Act 2015, goods must also be of satisfactory quality, fit for purpose and as described.
United States: our guarantee is a voluntary commitment on top of any rights you may have under the laws of your state, which continue to apply.
If your order arrives damaged or isn't what you ordered, email us at contact@kidream.com with a photo. We'll send you a replacement or refund you, at no cost to you.
